How Can We Pay Our Water Bill?
· Ways to Pay Your Water Bill
· Website https://www.pecostx.gov/
· 24/7 Automated System 844-599-1240 Open 24/7
· Pay by Phone Mon.-Fri. 8am-5pm 432-445-2421
· Payment drop-off (blue mailbox next to drive thru) Open 24/7
· Text to pay enroll through website or calling 844-599-1240 option 4
· Bank Draft Ask us for a bank draft form to setup
· In person (City Hall lobby) Mon.-Fri. 8am-5pm
· Kiosk (drive thru lane 1) Open 24/7 or (City Hall lobby) Mon.-Fri. 8am-5pm
What is the yard meter program promotion?
This promotion is currently going on and will end on October 31st. Original price for a 5/8 meter is $1,200.00. Promotional price is $250. Permit is required, but the fee is waived. This yard meter benefits customers that use a significant amount of water for irrigating lawns, filling up pools or hot tubs or home and car maintenance.
What is type of discounts do you offer?
Customers 65 years or older, veterans, or disabled customers qualify for the discount, documentation is required. The account must be under that customer’s name. If a customer has multiple accounts, discount rates will be applied to the primary account only.
How do we put our account on credit card draft?
The customer needs to create an online account and set up credit card draft. Customers needs to get with the water department for recommended draft dates in order to avoid late penalty charges.
What is expected while there is a leak adjustment pending?
While customers are pending a leak adjustment, they will need to provide documentation or repairs and pay their average or monthly bill. It takes 2-3 months for adjustment to be completed to ensure their bills have gone back to what is considered their normal usage.
What to do if we have a water leak after regular business hours?
Call police department, 432-445-4911. They will dispatch someone that is on call. We also recommend customers install a shut off value on their property in case of emergencies that require water to be turned off.
I am moving to a different house or City, what do I need to do?
Please contact the water department to insure we have your disconnect form and forwarding address to insure you do not incur charges at a location you are no longer living at.
What do we need to do to disconnect water services?
Customers need to fill out a disconnect form. A Driver’s license or a government issued ID is required. Please make sure all information on the form is filled out. A forwarding address is necessary to make sure you receive your final bill and if applicable, you receive your deposit refund.
What is the difference between a disconnect and a suspend?
A disconnect is termination of service. The suspend is services that are temporarily turned off for a minimum of 2 months and maximum of 6 months. While services are suspended what will be turned off and the customer will not incur charges at that time.
Do you know of any plumbers for repairs?
Permits department can provide you with a list of City registered plumbers.
Do we get our own dumpster?
One dumpster is provided for every 3 houses, unless you would like your own. There will be additional fees.
How long does it take to complete a service order?
Service orders are completed on average of one week. However high severity issues may be prioritized and addressed more quickly.